Client’s Rights

Licensing Complaints

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

Texas Behavioral Health Executive Council
333 Guadalupe Street, Tower 3, Room 900
Austin, TX 78701

To file a consumer complaint, contact the Texas Attorney General's Office.

Good Faith Estimate (No Surprises Act)

As of January 1, 2022, all healthcare providers are required to provide an estimate of the cost of your care before your first appointment. You will receive a Good Faith Estimate prior to your first session, which must be signed and dated before your visit. This estimate is renewed annually and kept in your file. It does not include unexpected costs that may arise during the course of your care.

For more information visit cms.gov/nosurprises.

Requesting Your Records

You have the right to request a copy of your records at any time. To submit a request, contact Marie in writing:

Requests are processed in accordance with Texas state law. If you have questions about the process, reach out directly.